NUOYI SHOPY delivers your items all over the world in the fastest possible time!

Orders are shipped via DHL, FedEx, UPS or TNT, depending on the shipping address.

Since items may come from different places, delivery times may vary.

SHIPPING FEES

NUOYI SHOPY shopy , we keep shipping rates to a minimum so that you can get more bang! Therefore, we are happy to inform you that we offer free worldwide courier service for all orders worldwide!

We've got you covered!

If you also need insurance, we also offer express insurance shipping for $29.99.

Shipping options are available at checkout.

Note: Delivery does not include delivery on weekends and public holidays.

ORDER PROCESSING TIME

Orders will be shipped within 48 hours of payment.

Our warehouse operates during standard business hours, Monday through Friday, and is closed during national holidays. In these cases, we take steps to ensure that shipment delays are minimized.

After that, these will be the estimated time for your order to arrive at you: 5-7 days

ORDER CONFIRMATION AND ORDER TRACKING 

The order status can be found under Order History. Your order confirmation email will also be sent to you after successful checkout.

Once your order has shipped, we will send you another email with your tracking information, or click here to track your order. https://www.17track.net/zh-cn.

If you do not receive a tracking confirmation after 3 business days from the date you complete your payment, please contact us via WhatsApp: +8615659397920 for more information.

Note: After sending the "Order Shipped" email, it can take up to 24 hours for your tracking number to activate.

MISSED DELIVERY

If we are unable to contact you at your specified shipping address, our delivery provider will leave you a message or call you.

Or, they'll leave a card confirming that they're either leaving it with a neighbor or keeping it in a safe place when they're trying to redeliver it or give you details on how to collect it.

CUSTOMS & REGULATIONS

Your local customs may require additional documentation and time to clear your package, which may delay the estimated delivery time. It is your responsibility to check your local postal regulations for restricted items, as we are not responsible for any items that are not accepted into a particular destination or region.

DUTIES & TAXES

NUOYI SHOPY shopy  will not be responsible for any customs and taxes applicable to your order. All charges levied during or after shipping are the responsibility of the customer (duties, taxes, etc.)

REFUNDS / CANCELLATION OF ORDER

We regret to inform you that we do not allow any refunds or cancellation of orders after payment has been made.

However, we uphold a flexible 30-day goods exchange policy for ALL our beloved customers.

The Minted Project will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.

Return shipping of $49.99 USD will have to be paid at the customers expense and will be required to arrange their own shipping.

Important things to check before you contact our team:

Original Packaging

Original Condition

Tags still intact

Once returns are received and accepted, we will process the goods exchange.

MISSING ITEM

We apologise for any missing item from your order.

Important things to check before you contact our team:

*As items may be sourced from different places, items may come in separate packages and delivery times may vary.

Check your emails to see if any of your items will be arriving separately.

If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.

You can also check if your order has been split into more than parcel by logging into 'My Account' and checking my orders.

If there is indeed an item missing after checking the above, please contact us and include the following information:

The order number

The missing item's name and number

We will resolve the issue for you as quickly as we can.

FAULTY/INCORRECT ITEM

Important things to check before you contact our team:

Original Packaging

Original Condition

Tags still intact

After checking that all the above listed are present, please contact us and include the following information:

The order number

The faulty item's name and number

A description of the fault

A visual representation (pictures or videos) of the fault

We will resolve the issue for you as quickly as we can.

OUT OF STOCK ITEMS

We're really sorry if you've received an email saying one or more of the items you've ordered is out of stock. 

When this happens, it means we thought we had stock of the item when you placed the order. However, when we went to pack your order up we realized we didn't have the item available anymore.

We will cancel and refund the item even if your order was confirmed. You will then receive an email notification upon cancellation.

STILL NEED HELP?  Contact us:customer service number：+1(253) 292-5964 or by mail：payments@qinuoishopy.com, We will be more than happy to help you!